Support

FAQ

Account Management

How do I get started?

You can play our games for free without creating an account by using “Play for Fun.”
To play for real money, create an account, and deposit funds. Once your account is verified, you'll be able to enjoy playing our Live Game Shows like Mega2Spin and Mega3Spin along with E-Bingo titles from providers like Darwin Gaming and JILI Bingo. Additionally, you'll also have access to other games like Casino Slots once they've been onboarded. We're constantly adding new providers and games every month, so keep a lookout for new releases!

Who can play?

HappyBingo.ph accepts players residing in the Philippines, aged 21 and above.

How to register?

Register at https://happybingo.ph using a valid Mobile Number.
Password must be a minimum of 8 characters, including 1 upper case, 1 lower case, and 1 number.
After successful account creation, confirm via 2FA sent to the registered mobile number.

Account Verification (KYC)

KYC is crucial for smooth transactions.
All players must undergo KYC to comply with PAGCOR regulations.
Acceptable IDs include Driver's License, Passport, UMID, National ID, and others.

Forget Password (Reset)

Reset your password by providing your registered mobile number.
Instructions for resetting the password will be sent via SMS.
2FA is mandatory for every account login.

How do I change my registered mobile number?

Contact our 24/7 Chat Support for account verification and mobile number update.

How can I create my screen name?

Create your screen name under your Account profile >> Screen Name.

My Account is locked, what can I do?

Contact our 24/7 Chat Support for account verification and access restoration.

How many accounts can I create?

Only one personal account is allowed per player.
Multiple accounts may lead to termination and cancellation of payouts.

Taxes on my Winnings

You are responsible for paying fees and taxes on your winnings as per Philippine laws.

Transactions

How can I view my game transactions?

Deposits and Withdrawals

How can I add funds to my Account?

You can currently make a deposit through GCash, Maya and Online Banking via Instapay
All deposits are instantly credited upon confirmation.

Do I need to do an initial deposit?

A one-time initial deposit of One Thousand Pesos (P1,000.00) is required.
The deposit must be maintained for thirty (30) days.

Is there a fee when making a deposit or withdrawal?

HappyBingo.ph does not charge fees, but payment providers may have fees.

How much is the minimum withdrawal?

The minimum withdrawal is Php 100, subject to review and verification.

How fast do you process my withdrawal?

Withdrawals are instantly credited to the selected payment option once approved.

Bonuses and Rewards

How do I receive a bonus?

You can check the status of any of your bonuses by visiting your personal center and going to the rewards section.

What does it mean wagering requirement?

Wagering requirement is the number of bets needed to withdraw a bonus and winnings.
Check promotion terms for specific requirements.

What are VIP Points?

VIP Points are earned playing casino games and can be redeemed for cash and prizes.

General Questions

How do I know it is Fair Play?

A Random Number Generator (RNG) ensures fair gaming.
Game results are accessible in your account's "transactions" page.

How do I know my Account information are secured?

We guarantee the security of your personal account information.

How do I clear web browser cache and cookies?

Follow these links for Mac and IOS and Windows to clear cache.

What will I do if my games freeze or not loading?

Refresh the page. If issues persist, restart your browser and check for VPN or antivirus blocks.
Clear browser cache and cookies or contact 24/7 Chat Support for assistance.